Careers

GEBA Wealth Management, Administrative Assistant

Non-Exempt

Reports to the GEBA VP of Wealth Management (WM) & COO and WM Operations Manager; select duties reporting to Director of Member Services & Operations

We are seeking are a service-motivated candidate, with excellent administrative skills, to join our team of 18 staff dedicated to serving those who serve, i.e., federal employees, retirees, the military and/or their families.  If you are passionate, customer-focused and have experience in financial services, insurance, benefits, and/or non-profit arena, you are likely a great fit for our Hanover, MD team!

GEBA is a non-profit membership organization founded in 1957 by National Security Agency employees to offer group insurance plan access to Agency employees. Since then, GEBA has expanded its services.  

Job Summary:

This job will primarily provide quality and skilled administrative support to the GEBA Wealth Management department, to service our members through financial planning.  This role will provide support to the Chief Operating Officer & VP of Wealth Management for select projects as well as the Director of Member Services & Operations. This position requires member interaction, the ability to juggle duties, and a high level of accuracy in processing financial paperwork in a regulatory environment.

Job Duties

• Support Wealth Management Department (75%):
  • Assist as needed in the completion, submission, and tracking of forms, monitoring investment transfers, and taking proactive steps to raise or correct issues.
  • Data entry within our confidential member/client/customer database and related transactions
  • Provide excellent customer service to members in person and through email and phone calls
  • Process all incoming and outgoing mail including checks (requiring a log), new account forms, withdrawal forms, address/beneficiary changes, death claim packets, applications, etc.
  • Mail and monitor receipt of contracts
  • Provide receipts and welcome emails with on-line instructions to members
  • Set Appointments and update calendars for the Wealth Management Team as needed
  • Perform directed prep work for Financial Advisors before and after meetings including but not limited to address changes, beneficiary changes, asset summaries and gathering forms.
  • Other tasks as required
• Assist Member Programs & Benefits Department (25%):
  • Manage general GEBA customer service inbound email mailbox and distribute to appropriate GEBA staff
  • Process member changes and other data entry in our proprietary data base
  • Assist with member calls and process new applications
  • Support in-house large volume mailings (folding, stuffing and postage)
  • Other project-specific administrative tasks as needed.

Generally, support the vision, mission, and goals of GEBA organization, including identifying opportunities to improve processes and/or the member/customer experience.

Qualifications:

• High School Diploma Required. Associates degree or some professional certification preferred.
• 3+ years of professional administrative experience, preferably in an organization or role within some financial or insurance organization or department and/or an association
• Customer service motivated
• Proven ability to multi-task
• Excellent communication skills, both written and verbal
• Excellent attention to detail, accuracy, and organizational skills
• Proficiency in Windows, Excel, Word, and PowerPoint; comfortable learning new software
• Ability to work with confidential information and/or issues requiring discretion
• Ability to successfully pass a background check

Travel: None (local may be required on occasion)

Compensation:  This is a full-time, non-exempt/hourly in-office position at the $18-$21/hour rate depending on experience